Frequently Asked Questions

  • What is the value of having crystals in skincare products?
  • How do I follow the status of my order?
  • Can the products be returned?
  • What is Volcanic water, where does it come from, and what are the benefits for the skin?
  • What are the payment options?
  • I have not received an order confirmation, has my order been placed successfully?
  • Do you have an affiliate program?
  • What are the benefits of creating an account?
  • How does ANAS Crystal Care contribute to a better world?
  • Can I sell your products on my store?
  • Are ANAS products cruelty-free?
  • What is the smell of the products and which notes in fragrance are used in the products?
  • How quickly will I receive my order?
  • Where do the Crystals come from and what are their benefits?
  • How do I create an account?
  • What should I do if I have ordered something incorrectly, can I cancel my order?
  • How do I know if my order has been placed successfully?
  • How do I return the products?
  • Do I have to pay shipping costs?
  • Working with us
  • I have forgotten my password

Crystals

What is the value of having crystals in skincare products?

ANAS is the first ever holistic skincare brand to incorporate a real piece of Quartz Crystal into all of its products, combining the science of Crystals and their spiritual properties. As a globally patented technology, it brings the properties of Crystals into cosmetic skincare in a natural and sustainable way. The Quartz Crystal from Madagascar constantly produces a balancing force of positive ions that diminish the harmful effects of radiation and harmonize the electric charge of the body. The Crystals are simply activated with every use.

Where do the Crystals come from and what are their benefits?

The Quartz Crystals in our products are ethically sourced in Madagascar. They have extraordinary properties and benefits for both beauty and balance. Read more about it on Quartz Crystal page.

Returns

Can the products be returned?

Yes, products can be returned, for information regarding returns please refer to returns & exchanges page.

How do I return the products?

The products must be returned in their original condition, unopened and unused. For the return address and further explanation, please refer to returns & exchanges page.

Payment

What are the payment options?

You can pay for your orders with Ideal, PayPal, Credit Card and Klara.

How do I know if my order has been placed successfully?

After the order is paid you will receive a confirmation email, if you received it the order has been successfully placed. If you did not receive an email, please contact us at hello@anascrystal.care

My order

I have not received an order confirmation, has my order been placed successfully?

If you have not received an email, please check your spam first, if our email is not there, you can send us an email at hello@anascrystal.care. We will then check whether your order has been successfully placed.

What should I do if I have ordered something incorrectly, can I cancel my order?

In case of an incorrect order, please send us an email as soon as possible so that we can cancel the order before shipping. Orders are shipped within a few hours, so it is important to email as soon as possible.

Account

What are the benefits of creating an account?

When you create an account with ANAS Crystal Care, you will be first to find out about promotions, new products and latest news. In addition, you can access your order status and history within your account.

How do I create an account?

You can create an account on this page.

I have forgotten my password

You can reset your password on this page.

Delivery

How do I follow the status of my order?

After your order has been placed you will receive a confirmation email, in which the tracking information and a tracking link will be sent, with the link you can check the status of your order.

How quickly will I receive my order?

NL 1-2 days
BE, LU, DE 1-3 days
AT, DK, GB, FR, IT, SE, ES 2-4 days
FI, IR, PL, PT 2-5 days
Other EU countries 3-8 days
Worldwide  

 

Do I have to pay shipping costs?

NL €5 or FREE for orders over €50
BE, LU, DE €7 or FREE for orders over €100
AT, DK, GB, FR, IT, SE, ES €9 or FREE on orders over €150
FI, IR, PL, PT €11 or FREE for orders above €150
Other EU countries €16 or FREE on orders above €150
Worldwide €24 or FREE on orders above €150

 

Sustainability

How does ANAS Crystal Care contribute to a better world?

ANAS stands for purity and embraces the earth and the gifts it has to give, rejecting all harmful chemicals, additives, pollutants and preservatives. You can read more about it on ideology page.

Are ANAS products cruelty-free?

Yes! ​​The products of ANAS Crystal Care are Vegan, not tested on animals, free from synthetic colors, sulfates and parabens.

Business-related

Do you have an affiliate program?

We work with Awin affiliate program please send us an email at hello@anascrystal.care 

Can I sell your products on my store?

Yes, on this page you can find out more and sign up.

Working with us

See work with us page for vacancies.

For B2B matters you can contact us via this page!

ANAS Products

What is Volcanic water, where does it come from, and what are the benefits for the skin?

Volcanic Water comes from the thermal spring of Fenestre in Bourboule and is known for its therapeutic properties, its ability to stimulate the immune system and reduce tissue inflammation. It is widely used to aid in healing respiratory issues, allergies, help with skin problems such as eczema and psoriasis, and to treat the aftermath of burns and scars from cancer treatments.

The two extraordinary properties it bears, though, are that it functions as an excellent conduit and amplifier of the beneficial energy of the Crystals inside all ANAS products and that it is rich in Silica, an essential micronutrient that works deeply at a molecular level and which:

-Binds to keratin in skin, hair and nails to strengthen them and contributes to hair growth, enhanced hair texture and overall health

-Restores skin’s balance 

-Hydrates

-Remineralizes

-Protects cells and tissues against environmental aggressions, like air pollution

Read more about it on Volcanic water page and on our blog post.

What is the smell of the products and which notes in fragrance are used in the products?

Fragrance notes used in ANAS Crystal Care products include Bergamot, Cardamom, Pink Berries, Cinnamon, Ginger, Nutmeg, Saffron, Cedarwood, Kashmir Fusion, Frankincense Fusion, Musk, Patchouli, Sandalwood and Vetiver.