This privacy policy explains how ANAS Crystalcare B.V. collects and uses personal data. ANAS Crystalcare B.V. is registered in the Netherlands under KVK 71471057 and VAT NL858728394B01. Registered office: Prinsengracht 769, 1017 JZ Amsterdam, The Netherlands. In this policy we use ANAS Crystalcare, we, us, or our. We are the data controller for the processing described here.
Scope
This policy applies to visitors of our website https://anascrystal.care, to our consumer customers, to our business customers and their staff, and to other business contacts such as distributors, agents, suppliers, press, and event partners.
Children
Our website and services are not directed to children. We do not knowingly collect personal data from anyone under 16 years of age. If you believe a child under 16 has provided personal data to us, please contact us so we can delete it.
What data we collect
We collect the following categories of personal data:
Identification and contact details such as name, email address, phone number, shipping and billing address
Account details such as login email and password. Passwords are stored in a hashed form and can only be reset through a password reset link
Order and payment details such as purchased products, order value, payment status, refund information. Full card numbers are handled by our payment provider and are not stored by us
B2B customer data such as company name, KVK number, VAT number, business address, role or job title, purchase history, trade references, and any information you provide to open or manage a wholesale account
Communication data such as customer service messages, emails, chat messages, and phone notes
Marketing and cookie data such as newsletter preferences, campaign interactions, device information, IP address, browser type, pages viewed, and cookie identifiers
Event and partner data such as information you share with us at trade fairs or during joint campaigns
Public and third party sources such as company websites, public registers, or business networks when we need this to verify a B2B account
How and why we use your data and our lawful bases
We only process personal data where we have a lawful basis:
To provide our products and services to you including account creation, order processing, delivery, customer service, returns, and warranty. Lawful basis: contract and legitimate interests
To assess and manage B2B accounts including verification of VAT status, eligibility for wholesale terms, credit checks where appropriate, and account management. Lawful basis: contract and legitimate interests
To comply with legal duties including invoicing, tax, bookkeeping, and product safety. Lawful basis: legal obligation
To improve our website, products, and services including analytics, troubleshooting, testing, and reporting. Lawful basis: legitimate interests
To send marketing by email, SMS, or phone with your consent. For existing customers we may send messages about similar products or services. You can opt out at any time. Lawful basis: consent or legitimate interests as permitted by law
To run promotions, surveys, and events when you choose to take part. Lawful basis: consent or contract
To protect our business and users including fraud prevention, network security, and enforcing our terms. Lawful basis: legitimate interests and legal obligation where applicable
Cookies
We use cookies and similar technologies to run the site, to measure usage, and to personalise content and ads. You can manage your preferences at any time in the cookie settings on our site. For more detail see our cookie policy.
Who we share data with
We share personal data with trusted recipients who help us operate our business, under contracts that protect your data:
Payment service providers
Warehousing, fulfilment, and delivery partners
E commerce platform, web hosting, analytics, and security providers
Email and CRM platforms that send service and marketing messages on our behalf
Accountants and advisers, and where relevant insurers and legal counsel
For B2B sales, authorised distributors or sales agents that serve your territory so they can handle your enquiry or fulfil your order
Credit reference or screening providers where relevant for B2B account checks
Public authorities where we are required to do so by law
We do not sell personal data.
International transfers
Some recipients are located outside the European Economic Area. When we transfer personal data internationally we use appropriate safeguards such as the EU Standard Contractual Clauses and, where the recipient in the United States is certified, the EU US Data Privacy Framework.
Security
We use technical and organisational measures to protect personal data. Examples include encryption in transit, access controls, secure development practices, and staff training. No method of transmission over the internet is perfectly secure, but we work to protect your data. We never send passwords by email and we do not store plain text passwords.
Retention
We keep personal data only as long as needed for the purposes above or as required by law. Examples
Order and invoice data for at least seven years to meet Dutch tax requirements
B2B account records for as long as the account is active and for a reasonable period after closure
Customer service messages for up to five years after resolution
Marketing contact data until you opt out or after 24 months of no interaction When data is no longer needed we delete or anonymise it.
Your rights
Subject to conditions in law you have the right to request access to your personal data, rectification of inaccurate data, erasure, restriction of processing, data portability, and to object to processing based on legitimate interests including profiling. Where we rely on consent you can withdraw it at any time. To exercise your rights email info@anascrystal.care. We will respond within one month. You also have the right to lodge a complaint with the Autoriteit Persoonsgegevens.
Marketing choices
You can opt out of marketing emails by using the unsubscribe link in any email or by contacting us. For SMS follow the instructions in the message. You can also adjust your preferences in your account.
Third party websites
Our website may contain links to other websites. Those websites have their own privacy policies. We are not responsible for them.
Changes to this policy
We may update this policy from time to time. If changes are significant we will notify you by email or on the website. The date at the top shows when it was last updated.
Contact
Questions or requests can be sent to info@anascrystal.care or by post to ANAS Crystalcare B.V. Prinsengracht 769 1017 JZ Amsterdam The Netherlands
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